Frequently Asked Questions
Everything you need to know about our logistics, freight handling, and global shipping operations. Can't find what you're looking for? Our team is available 24/7.
How long does transportation typically take?
Transit times depend on the specific route and service level selected. Domestic road freight typically takes 1-3 business days. International air freight ranges from 3-5 days, while ocean freight can take between 15-45 days depending on the port of origin and destination. You can get an exact estimate during the quoting process.
What types of cargo do you handle?
Pema Transport is equipped to handle a wide range of cargo including general dry goods, temperature-controlled perishables (cold chain), hazardous materials (ADR), oversized heavy machinery, and high-value electronics. We have specialized fleet units for each requirement to ensure safety and compliance.
Which countries do you operate in?
We currently operate a comprehensive logistics network across Turkey, Iran, and Azerbaijan. Through our strategic partner network, we provide end-to-end delivery services in these three countries and offer extensive customs brokerage services at key trade hubs.
How can I request a quote?
You can request a quote directly through our online portal by clicking the "Get a Quote" button in the navigation. Alternatively, for complex enterprise logistics solutions, you can reach out to our sales team via the Contact page or by calling our regional support office. Most standard quotes are generated within 60 minutes.
How are shipping costs calculated?
Costs are calculated based on several factors: the dimensional weight of the cargo (length x width x height), actual weight, distance between origin and destination, mode of transport (air, sea, or road), and any additional services like insurance, special handling, or customs clearance assistance.
How is the shipping cost calculated?
Shipping costs are calculated based on weight, dimensions, destination country, and selected transport method (air, land, or sea).
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and corporate payment agreements for registered clients.
Are there any hidden fees?
No. All charges are transparently shared before shipment confirmation. Additional customs duties (if any) are excluded.
Do I need to handle customs clearance?
No, we handle customs clearance processes on your behalf unless otherwise specified.
What documents are required?
Typically, a commercial invoice, packing list, and shipment details are required. Some countries may require additional documents.
Are there restricted items?
Yes. Dangerous goods, illegal items, and certain restricted products cannot be shipped. Please contact us for details.
How can I track my shipment?
You can track your shipment using the tracking number provided via our tracking page.
How often is tracking updated?
Tracking updates are provided in real-time or whenever there is a status change in the shipment.
What if my shipment is delayed?
Delays can happen due to customs or logistics issues. Our support team will inform you and assist with updates.